1. Eligibility for Refund
You may request a refund or return within [e.g., 7 days] of receiving your order if:
- The item is defective or damaged
- You received the wrong item
- The item is significantly different from the description
2. Non-Refundable Items
The following items are not eligible for return or refund:
- Personal care items (if opened or used)
- Items damaged due to misuse
- Customized or final-sale products
3. How to Request a Refund
- Contact us at [refund@minagamal.com] within the refund window
- Provide order details and a photo of the issue
- Once approved, you’ll receive return instructions and refund processing within [e.g., 7–14 business days]
4. Refund Method
Refunds are issued to the original payment method or as store credit, based on your preference.
Please note:
Due to the nature of digital services, all payments for electronic and marketing services are non-refundable once the service has been initiated.